US Airways | Choice Seats


Choice Seats

Frequently Asked Questions


Choice Seats

What are Choice Seats?

Choice Seat assignments on the aisle or window in the first several rows of the Coach cabin are be available for as little as $5 per flight. Passengers may select a Choice Seat during Web Check-in (from 24 hours and up to 90 minutes before departure.) Choice Seats will be available to our Dividend Miles Preferred members any time after booking at no charge.

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Will any passengers receive a Choice Seat assignment free of charge?

Yes. Dividend Miles Preferred members and companions traveling on the same reservation will be offered Choice Seats free of charge at any time after making a confirmed reservation. Preferred Members also have exclusive access to exit row seats.

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Are Choice Seats priced per flight or each way? In other words, what would I pay if I have a connecting flight?

Choice Seats are sold per flight. For example, if you’re flying from Los Angeles to Philadelphia with a connection in Charlotte, you may purchase a Choice Seat for the first flight to Charlotte and another Choice Seat for the second flight to Philadelphia.

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Do all passengers have to pay a fee for a seat assignment?

No. Choice Seats represent approximately eight percent of US Airways-operated coach seat assignments. The remaining 92 percent are assigned free of charge any time after purchasing a reservation.

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Will Choice Seats be available on all aircraft types?

No. Choice Seats are not available on US Airways Shuttle flights or Colgan-operated Saab 340 aircraft.

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How can I pay for Choice Seats?

You may only select and pay for a Choice Seat during Web Check-in 24 hours and up to 90 minutes prior to departure. Credit cards are the only form of payment accepted.

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Will a receipt be provided for Choice Seat purchases?

Yes. You can print a receipt on usairways.com.

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Is there a membership fee to purchase Choice Seats?

No. If you’re a Preferred member Choice Seats are free. All other passengers can select and purchase a Choice Seat without paying a membership fee.

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What if there are no other seats available at time of check-in?

Choice Seats will be assigned free of charge at the airport if no other seat assignments are available.

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Why are Choice Seats not available on my flight?

Choice Seats represent approximately eight percent of all seat assignments in the coach cabin, so availability is limited.

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Are Choice Seats available on all Star Alliance operated flights?

No. Choice Seats are available on US Airways and US Airways Express operated flights only.

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Are Choice Seats available at check-in with a Star Alliance or codeshare partner?

No. Choice Seats can only be purchased for US Airways and US Airways Express operated flights during Web Check-in at usairways.com.

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Can I call US Airways Reservations to purchase a Choice Seat?

No. Choice Seats can only be purchased during Web Check-in at usairways.com.

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Can I purchase a Choice Seat from a check-in kiosk, an agent at the airport or from my travel agent?

No. Choice Seats can only be purchased during web check-in at usairways.com.

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Can passengers traveling with a Preferred Member also reserve Choice Seats free of charge?

Passengers booked in the same reservation as a Preferred Member are eligible for complimentary Choice Seats.

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When a Preferred member books award travel for someone else who is not Preferred, will that passenger be able to reserve Choice Seats free of charge?

No. The passenger will only be able to reserve Choice Seats free of charge if the Preferred member is also traveling on the same reservation.

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How do I make sure my Preferred status is correct at time of check-in?

Make sure you include your Dividend Miles number in your reservation and that you’re logged into your online profile when you check in.

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After purchasing a Choice Seat, is there a refund if my flight plans change?

Choice Seats are refundable only if US Airways is unable to provide the Choice Seat due to a US Airways-initiated flight cancellation, equipment change, missed connection or denied boarding on oversold flights.

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If I volunteer to take a later flight because my original flight is oversold, will I get a refund for my Choice Seat purchase?

We'll try to provide you with a Choice Seat on your new flight. If one is not available, we'll refund your money.

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If I'm reassigned to a non-Choice Seat involuntarily but paid for a Choice Seat, what recourse do I have?

In the unlikely event you're involuntarily reassigned to a non-Choice seat, you should contact Reservations for a refund.

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