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Send a letter or, for a faster response, send an email. We're processing all written (email, letter) compliments and complaints in 3-4 business days.
We need some information from you - Ticket number/confirmation code
- Full mailing address
- Flight numbers, city pairs and dates of travel
- Traveler names
Do you need help with something else?
Mailing address:
US Airways
Attention: Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Fax: 480-693-2300
*EU residents: US Airways processes all written customer feedback in our headquarters location in Tempe, Arizona, U.S.
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